FAQ

Account Info

How do I create an account?
On visiting Intaglia.co you will see on the main toolbar on the right hand side a LOGIN | CART $ link. Please click LOGIN and you will be directed to a signup page.
How do I edit my account information?
From your account dashboard you can view your recent orders, manage your shipping and billing addresses and change your password.
I forgot my password. How do I resolve this?
From the login screen you will see an option if you have forgotten your password. Similarly you may click here to reset it.
How do I contact Intaglia?
We may be contacted via email at admin[at]intaglia[dot]co or via telephone at 1-800-507-5040 on Monday - Friday 9am-4pm CST.

Payment & Sales Tax

What forms of payment do you accept?
We accept all major credit cards and Paypal.
When will I be charged?
You will be charged when the product ships.
Do you charge sales tax?
Sales tax is charged for the state of California and the state of Texas.
Do you offer gift cards?
Yes. Our Gift Card Program (GCP) will come online in 2014.
Can I get a refund if I purchase with a gift card?
Once our GCP is functional, we will not be issuing refunds. Store credit will be awarded.

Refunds & Returns

Do you offer exchanges?
We will refund the initial product and then you can re-purchase the desired new product. Please be advised there are no returns on jewelry purchases.
What is your return policy?
Kindly see to our Return Policy for detailed information.
How do I initiate a refund?
Since a return authorization is required for any return, please fill out our return form to receive a return authorization number and instructions via email, then print the return label and attach it to the package.

Sizes & Products

What are the sizes that Intaglia offer?
Our shoes are offered in every size including half sizes from 6-10 and 11, 12 & 13. Similarly our boots come in sizes from 6 - 13 and within that size 6 - 10 comes with half sizes. We also have a list of actual calf measurements for each size. Our shafts normally grade every half size, some grade every full size. We have custom measurements for each individual style.
How do I know what size wide calf boot to get?
Kindly refer to our How to Measure Your Calfs page for detailed information on how to take the most accurate measurement for our wide calf boots and extra wide calf boots.
How can you offer such high quality products at such competitive prices?
We’re a completely vertical brand. We handle all our own designs, manufacturing, development and our own shipping.

Shipping & Tracking

What are some of the places that you ship to within the United States?
We ship throughout the US (including AK, HI & PR for an additional charge). We currently do not offer international shipping at this time but we plan to in the future..
Do you offer online tracking so I can track my purchase?
Yes. A tracking number will be emailed to you once your order is shipped.
How do I change quantities or cancel an order?
Please email us immediately at orders[at]intaglia[dot]co before you receive confirmation of your order being shipped. As a reminder - we ship almost immediately so it is best to double check your order before checking out. Make sure to include your receipt # in the subject line and ORDER CHANGE in caps.
Is it possible to get a copy of my receipt?
Yes, there will be a printable version of your receipt available through your account dashboard and via email.
What is the best way to notify you if my order does not arrive?
Please email us immediately at orders[at]intaglia[dot]co if you have not received your order. As a reminder - you will receive confirmation of your order and confirmation that your order has been shipped. Please make sure you have received your shipping confirmation and check your tracking # before you start to worry! Make sure to include your receipt # in the subject line and ORDER MISSING in caps.
An item is missing from my order.
Please email us immediately at orders[at]intaglia[dot]co if your order is incorrect or missing any components. As a reminder - you will receive confirmation of your order and confirmation that your order has been shipped. Please make sure you have received your shipping confirmation and check your tracking # before you start to worry! Make sure to include your receipt # in the subject line and ORDER MISSING in caps.
I received the wrong order.
Please email us immediately at orders[at]intaglia[dot]co if your order is incorrect. As a reminder - you will have received confirmation of your order prior to it being shipped. Please make sure to double check your receipt against the order you have received and against the item listed on the site. If we have made any mistake we will cover shipping 100% and fulfill the proper order. Make sure to include your receipt # in the subject line and ORDER INCORRECT in caps.
When does my backorder arrive?
We currently do not offer products on backorder. This will change in the future.

Your Privacy

How do you protect my information?
Our Intaglia site uses the Authorize.net/WOOCOMMERCE/Mijireh Shopping Cart plugin designed to ensure your peace of mind when it comes to keeping your information secure.
Why is Mijireh so secure?
Mijireh provides a secure and PCI compliant ecommerce platform for collecting and transmitting credit card information to our payment gateway Authorize.net. One of the main goals behind Mijireh is remove all of the security concerns associated with passing credit card data between our checkout page and the payment gateway. Please see Mijireh.com for a more extensive explanation.
Why not just use PayPal or Google Checkout?
We do accept PayPal if you are more comfortable with that form of payment. But just like using PayPal or Google Checkout, Mijireh removes all the security concerns from handling e-commerce transactions for your website. YOU or US do not have to worry about security scans, SSL certificates, dedicated IP addresses, log monitoring and PCI compliance regulations when using Mijireh.

Wide Calf Boots

What are wide calf boots?
Wide Calf Boots are boots that have expanded calf or shaft areas above and beyond regular standard traditional sizes. We have a list of measurements that define our wide calf boot, our extra wide calf and our super wide calf boots.
Is there a difference between wide calf and wide shaft boots?
No. Most people use the terms interchangeably to refer to boots that are above and beyond regular standard traditional sizes.
Do you carry leather wide calf boots?
We do not have them in stock for this season but we do make them. They will be offered in 2014.
Are Intaglia Wide Calf Boots sold in stores?
Yes. They are carried in a number of small retail outlets as well as on a number of online websites.